Speaking Boost · C1 · Lesson 40 of 50
Speaking Boost C1 · Block 8: Work and Creativity

What is the best way to give feedback?

Feedback can motivate people or make them defensive. Discuss what makes feedback useful, review wish, would rather, tentative language and emphasis, learn diplomatic feedback phrases, and give the final talk of Block 8.

1

Warm-up

5 min
1.1

Feedback

Answer each question with 2–3 sentences.

  1. Who gave you the best feedback you ever received?
  2. Do you find it easy to give feedback?
  3. How do you feel when someone criticises your work?
  4. Do you prefer direct or gentle feedback?
  5. Have you ever received feedback that changed your mind?
  6. Do you ask for feedback at work?
2

Words and phrases

12 min
2.1

New words

Read each word and the example. Then say a sentence about feedback.

2.2

Which word?

Choose the word that fits.

  1. Her comments were : she suggested clear ways to improve the report.
  2. Remarks that point out faults are called .
  3. Words that show admiration for someone's work are called .
  4. When people feel attacked, they often become and reject every comment.
  5. Managers hold an annual to review each employee's performance.
  6. She was brutally , saying exactly what she thought.
  7. Teachers essays by comparing them with set criteria.
  8. A particular good quality that someone has is a .
2.3

Opposites and pairs

Choose the right answer, then press Check answers.

  1. feedback is information about how well someone is
  2. constructive = helpful and aimed at
  3. criticism points out
  4. defensive = protecting yourself from
  5. candid = honest and
  6. an appraisal is a formal
2.4

Useful phrases

Use these phrases to give feedback diplomatically.

  • What worked well was...Що вдалося добре — це...What worked well was the clear opening.
  • One thing you might consider is...Одне, що ви могли б розглянути,...One thing you might consider is adding examples.
  • It would be even better if you...Було б ще краще, якби ви...It would be even better if you included a summary.
  • I wish you had...Шкода, що ви не...I wish you had told me earlier.
  • I'd rather you...Я б хотів, щоб ви...I'd rather you shared a draft first.
  • I was wondering whether...Я міркував, чи не...I was wondering whether you could shorten it.
  • It is by no means bad.Це аж ніяк не погано.The report is by no means bad.
  • It is far from finished.Це далеко не завершено.It is far from finished, but the structure is clear.
3

Read and react

8 min
3.1

Giving and receiving feedback

Read the text. Hover over the dotted words for help.

What is the best way to give feedback?

What is the best way to give feedback? Most managers know that feedback matters, yet many find it uncomfortable. A widely cited review of studies in 1996 by Avraham Kluger and Angelo DeNisi found that, in roughly a third of cases, feedback interventions actually made performance worse. The effect depended on what kind of feedback it was: comments that focused on the person, rather than on the task, tended to do harm.

So what makes feedback constructive? Experts usually mention four features. First, it is specific: "the report is unclear" helps less than "the second section needs an example". Second, it is timely. Third, it separates the work from the person. Fourth, it offers a way forward. A popular method is the "feedback sandwich", which places a criticism between two compliments. Critics point out that it can sound artificial and that people soon learn to wait for the "but". Some researchers say that the evidence for its effectiveness is weak.

Another model, set out by the writer Kim Scott in 2017, combines care and directness. Her point is that caring about someone does not mean avoiding hard truths. I'd rather hear candid but kind feedback than polite silence, many people say, although cultures differ greatly in how direct feedback is expected to be.

Receiving feedback is a skill too. It might help to ask a question, to take notes and to avoid becoming defensive immediately. One thing worth remembering is that feedback is information, not a final judgement, and it is by no means a personal attack.

So what is the best way? Probably to be honest, specific and kind, and to ask what the other person needs.

What is the best feedback you have ever received?

3.2

True or false?

  1. The 1996 review found that feedback sometimes made performance worse.
  2. The text says that feedback is always effective.
  3. The text says that specific feedback helps more than general comments.
  4. The text says that the feedback sandwich is proven to be very effective.
  5. The text suggests that cultures differ in how direct feedback should be.
3.3

What do you think?

  1. Is it better to be direct or gentle?
  2. Why do people become defensive?
  3. Should feedback be public or private?
  4. How can you ask for better feedback?
4

Grammar for speaking

10 min
4.1

Grammar for speaking

Diplomatic feedback

Start with what worked well, then use softening structures: One thing you might consider is..., It would be even better if you + past simple, I was wondering whether..., I'd rather you + past simple, I wish you had + past participle (for something that cannot be changed).

What worked well was the clear opening. One thing you might consider is adding examples. It would be even better if you included a summary. I wish you had told me earlier.

Review of the block

Combine wish and if only, would rather / would prefer, tentative language and emphasis (far from, by no means, utterly, hardly any) when you speak about work and creativity.

I wish I had more time. I'd rather you shared the draft first. I was wondering if you could help. The report is by no means bad, but it is far from finished.

Block 8 review

Use the grammar from this block.

wish and if only (L36) · would rather and would prefer (L37) · tentative language (L38) · emphasis: far from, by no means, utterly (L39)

Common mistakes: use One thing you might consider is… (no extra it), It would be better if you + past simple, I wish you had + past participle, I'd rather you + past simple and by no means (with s). ✗ One thing you might consider it is → is. ✗ It would be better if you include → included. ✗ I wish you told me earlier → had told. ✗ I'd rather you share → shared. ✗ by no mean → by no means.

4.2

Choose the right form

  1. adding examples.
  2. It would be better
    a summary.
  3. I wish you
    me earlier.
  4. I'd rather you
    the draft first.
  5. I was
    whether you could shorten it.
  6. The report is
    bad.
  7. the opening.
  8. It is far
    finished.
4.3

Fix the mistake

Each sentence has one mistake. Type the correct words.

  1. One thing you might consider it is adding examples. →
  2. It would be better if you include a summary. →
  3. I wish you told me earlier. →
  4. I'd rather you share the draft first. →
  5. I was wonder whether you could shorten it. →
  6. The report is by no mean bad. →
4.4

Talk about it

Answer in detail. Use diplomatic feedback and the grammar of Block 8.

  1. What worked well in the last piece of work you did?
  2. One thing you might consider is giving more feedback. When would that help?
  3. I wish you had known... what would you tell a colleague?
  4. Would you rather hear honest or gentle feedback?
  5. By no means is feedback easy to give. Why not?
  6. What would be utterly useless feedback?
5

Three views and a final talk

8 min
5.1

Three views on giving feedback

Three people discuss feedback. Compare them. Who prefers honesty? Who prefers gentleness? Whose view is closest to yours?

Person 1

Dr Rossi, 51

  • Is a management trainer
  • Says feedback must be specific
  • Dislikes the feedback sandwich
  • Warns about defensiveness
Person 2

Sara, 27

  • Is a junior designer
  • Says she wishes she had more feedback
  • Would rather hear the truth early
  • Finds vague praise useless
Person 3

Mr Chen, 46

  • Is a team manager
  • Says he avoids conflict
  • Admits that he delays criticism
  • Is trying to be more direct
5.2

Final talk of Block 8: work and creativity

This is the final speaking task of Block 8. Your teacher will time you.

  1. Plan for one minute, then speak for two minutes.
  2. Part 1: say what makes feedback useful (use a tentative phrase).
  3. Part 2: use at least three structures from Block 8 (for example wish, would rather and an emphatic expression).
  4. Part 3: give a short piece of diplomatic feedback to an imaginary colleague.
2:00
6

Personal questions

10 min
6.1

Part I: Me

  1. Do you like receiving feedback?
  2. Do you ask for feedback?
  3. Have you ever given feedback to a friend?
  4. Do you find compliments easy to accept?
  5. Do you prefer feedback in writing or in person?
  6. How do you react to criticism?
  7. Have you ever given harsh feedback?
  8. What would you like feedback on?
6.2

Part II: Other people

  1. Who gives you the best advice?
  2. Who is honest with you?
  3. Who in your life never gives praise?
  4. Who do you ask for feedback?
  5. Who should give feedback in a team?
  6. Who taught you how to accept criticism?
6.3

Part III: A bit deeper

  1. Is honest feedback always kind?
  2. Should feedback be public?
  3. Are younger workers more sensitive to criticism?
  4. Is praise more useful than criticism?
  5. Should feedback be anonymous?
7

Roleplay

12 min
7.1

Giving feedback to a colleague

You

Manager

You give feedback to a colleague (your teacher) about a report:
  • say what worked well
  • say what could be better
  • use a diplomatic phrase
  • end positively
Speak for at least 2 minutes in total. Use diplomatic feedback and Block 8 grammar.
Your teacher

Colleague

Says things like:
  1. I wrote the report last week.
  2. I see.
  3. What should I change?
  4. Thank you.
7.2

Final discussion for Block 8

You

Speaker

You are in a discussion group (your teacher). Talk about work and creativity:
  • talk about ideas and talent
  • talk about boredom and the four-day week
  • talk about feedback
  • summarise your view
You do most of the talking. Use: I wish... · I'd rather... · I tend to think... · by no means · far from
Your teacher

Group member

Says things like:
  1. Where do ideas come from?
  2. Is talent overrated?
  3. Is boredom useful?
  4. How should we give feedback?
8

Homework

at home

Your homework score

Do all four exercises, then press Check all homework. Correct answers will appear next to your mistakes.

– / 30
H1

Complete with a word

constructivecriticismpraisedefensiveappraisalcandidevaluatestrength
  1. Her comments were : she suggested clear ways to improve the report.
  2. Remarks that point out faults are called .
  3. Words that show admiration for someone's work are called .
  4. When people feel attacked, they often become and reject every comment.
  5. Managers hold an annual to review each employee's performance.
  6. She was brutally , saying exactly what she thought.
  7. Teachers essays by comparing them with set criteria.
  8. A particular good quality that someone has is a .
H2

Block 8 review: choose the correct form

  1. adding a title.
  2. It would be better a summary.
  3. I wish you me earlier.
  4. I'd rather you it first.
  5. I was whether you could help.
  6. The plan is perfect.
  7. the introduction.
  8. It is far finished.
H3

Correct or incorrect? (Block 8 review)

Decide if each sentence is grammatically correct.

  1. One thing you might consider is adding examples.
  2. One thing you might consider it is adding examples.
  3. It would be better if you included a summary.
  4. It would be better if you include a summary.
  5. I wish you had told me earlier.
  6. I wish you told me earlier.
  7. The report is by no means bad.
H4

Match the two halves

  1. What worked well
  2. One thing you might consider
  3. It would be even better if you
  4. I wish you had
  5. I'd rather you
  6. It is by no means
  7. It is far from

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