Warm-up
5 minPhone calls
Answer each question with 2–3 sentences.
- Do you prefer calls or messages?
- Who do you call most often?
- Do you answer calls from unknown numbers?
- What do you do when you have no signal?
- What are you doing tomorrow?
- What are you doing this weekend?
Words and phrases
12 minNew words
Read each word and the example. Then say a sentence about phone calls.
Which word?
Choose the word that fits.
- Please the phone. It's my mother.
- Don't ! I have one more question.
- I'm out. Can I leave a ?
- There is no in the lift.
- My is almost dead.
- What is your phone ?
- Let's a meeting for Friday.
- a minute, please. I'll check.
Opposites and pairs
Choose the right answer, then press Check answers.
- to answer ↔ to
- to phone again later = to
- A short written phone message is a
- A call to the wrong person is a wrong
- A fixed time to see a doctor is an
- to wait on the phone = to
Useful phrases
Use these phrases on the phone.
- Hello, this is...Алло, це...Hello, this is Anna from the school.
- Can I speak to...?Можна поговорити з...?Can I speak to Mr Brown, please?
- Hold on, please.Зачекайте, будь ласка.Hold on, please. I'll put you through.
- Can I take a message?Чи можна передати повідомлення?He's out. Can I take a message?
- I'll call you back.Я передзвоню.I'm busy now. I'll call you back.
- Sorry, wrong number.Вибачте, не туди потрапили.Sorry, you have the wrong number.
- The line is bad.Зв'язок поганий.The line is bad. Can you repeat that?
- I'm meeting... on...Я зустрічаюся з... у...I'm meeting my client on Friday.
Read and react
8 minThe first telephone call
Read the text. Hover over the dotted words for help.
What were the first words on the telephone?
On 10 March 1876, the inventor Alexander Graham Bell was in his laboratory in Boston. His assistant, Thomas Watson, was in another room.
Bell spoke into his new machine, the telephone. The famous first words were: “Mr. Watson, come here. I want to see you.”
Watson heard the words through the machine and ran to Bell. The first successful phone call was a short one!
At first, many people did not believe that the telephone was useful. But a few years later, thousands of people had one.
Today, we use mobile phones for calls, messages and video. Do you prefer calling or messaging?
True or false?
- Bell and Watson were in different rooms.
- The first words were about the weather.
- Watson heard the words through the telephone.
- Many people believed at once that the telephone was useful.
- The text says that today we use phones for calls, messages and video.
What do you think?
- Do you prefer calling or messaging? Why?
- Why do you think some people did not believe in the telephone?
- Which invention changed your life the most?
- How would your day look without a phone?
Grammar for speaking
10 minGrammar for speaking
Phone phrases
Say This is... (not I am...). Use Can I speak to...? Can I take a message? I'll call you back.
Hello, this is Olga. Can I speak to Mr Brown? I'll call you back.
Present Continuous for arrangements
Use am / is / are + -ing for fixed plans with a time.
I'm meeting my client on Friday. We're having a meeting at ten. Are you coming tomorrow?
Block 8 review
Use the grammar from this block.
Present Simple, have to (L36) · time prepositions (L37) · can, should, well / badly (L38)
Common mistakes: This is... on the phone, and -ing for arrangements. ✗ Hello, I am Olga → Hello, this is Olga. ✗ We are meet on Friday → We are meeting on Friday.
Choose the right form
- Hello, Olga.
- Can I to Mr Brown?
- I'm my client on Friday.
- We a meeting at ten.
- you coming tomorrow?
- He's out. Can I a message?
- I'll you back.
- She visiting us on Sunday.
Fix the mistake
Each sentence has one mistake. Type the correct words.
- Hello, I am Olga. →
- Can I to speak to Anna? →
- We are meet on Friday. →
- Can I make a message? →
- She is visit us tomorrow. →
- Do you coming on Friday? →
Talk about it
Answer in detail. Use phone phrases and the Present Continuous for plans.
- Do you prefer calling or messaging? Why?
- Who do you call every day?
- What are you doing tomorrow?
- What are you doing this weekend?
- Do you ever get a wrong number? What do you say?
- How do you feel when you have no signal?
Three phone problems and a short talk
8 minThree phone problems
Three people have a phone problem. Say what each person can say and do. Who has the most difficult situation?
Mia
- Calls a hotel
- Gets voicemail
- Has to leave a message
- Needs a room for Friday
Oleg
- Has a bad line
- Can't hear the client
- Is in a lift
- Has to call back
Mrs Vera
- Gets a wrong number
- Waits for the doctor's call
- Her battery is almost dead
- Has an appointment on Monday
Mini-talk: a phone call
Your teacher will time you.
- Plan for one minute, then speak for one or two minutes.
- Part 1: who you call and why.
- Part 2: what you say at the start and at the end of a call.
- Part 3: your arrangements for the next days (Present Continuous).
Personal questions
10 minPart I: Me
- Do you prefer calls or messages?
- How many calls do you make a day?
- Who do you call most?
- Do you leave voice messages?
- Do you give your number to new people?
- What do you do when you have no signal?
- Do you answer calls from unknown numbers?
- What are you doing tomorrow?
Part II: Other people
- Who calls you every week?
- Who in your family hates phones?
- Who is always on the phone?
- Who are you meeting this week?
- What are your friends doing at the weekend?
- Who do you text first in the morning?
Part III: A bit deeper
- Are phone calls better than messages?
- Is it rude to look at your phone at dinner?
- Should children have phones?
- Is video calling better than a normal call?
- What was life like without mobile phones?
Roleplay
12 minCalling an office
Caller
You call a company (your teacher is the secretary). Ask for a person:- say who you are
- ask to speak to Mr Brown
- leave a message
- say you will call back
Secretary
Says things like:- Good morning. How can I help you?
- I'm sorry, he's in a meeting.
- Can I take a message?
- I'll tell him.
Making an arrangement
Friend
You call a friend (your teacher) to arrange a meeting:- say who you are
- ask what your friend is doing at the weekend
- suggest a time and a place
- confirm the arrangement
Friend
Says things like:- Hi! Nice to hear you.
- I'm meeting my sister on Saturday.
- Sunday is fine.
- See you at three!
Homework
at homeYour homework score
Do all four exercises, then press Check all homework. Correct answers will appear next to your mistakes.
Complete with a word
- Please the phone. It's my mother.
- Don't ! I have one more question.
- Can I leave a ?
- There is no in the lift.
- My is almost dead.
- What is your phone ?
- Let's a meeting for Friday.
- a minute, please. I'll check.
Block 8 review: choose the correct form
- Hello, Olga.
- Can I to Mr Brown?
- I'm my client on Friday.
- you coming tomorrow?
- She speak French.
- We start nine.
- I work nine to five.
- Can I a message?
Correct or incorrect? (Block 8 review)
Decide if each sentence is grammatically correct.
- Hello, this is Olga.
- Hello, I am Olga.
- Can I take a message?
- We are meet on Friday.
- I'm meeting my client on Friday.
- Do you coming tomorrow?
- I'll call you back.
Match the two halves
- Hello,
- Can I speak to
- Hold on, please.
- He's out. Can I
- I'm busy now.
- Sorry,
- I'm meeting
Finished the lesson?
Mark it as complete to keep track of your progress.